Monday ‘blue-black’

I don’t use to hate monday like others because I believe its another chance for us to live the week fullest with a brand new beginning.

But there’s a saying, Everyday is not gonna be sunday. I would like to re-quote it, not every mondays are good day. What a way to start my day with a screwed up MOFO arse gap user, he’s freaking insane and out of his mind but he claims the IT people are dumb ass.

Andy: I’ve been trying to get this issue resolved asap but non of you are since to be concern

Agent: I do understand your urgency sir, but we do have our own policy for how system works, so we shall follow the SLA guide in responding and resolving user issue

Andy: (voice raised) I dont bloody get what kinda retarded system you guys have.

Agent: (trying to calm him down) i do understand how it feels sir….

(interrupted)

Andy: You IT support are full of shit and always give me bloody excuses to run away from resolving issues, if I don’t get it done now before my vacation, I am gonna so bloody screw you guys

Agent: sir, please watch your words (calmly)

Andy: who the hell are u to tell me to watch my bloody mouth you bloody insane IT support.

Agent: sir, im warning you to watch your word again (now fucking provoked and pissed)

(Interrupted)

Andy: You don’t bloody…

(interrupted again)

Agent: alrite, im done. You don’t seems like wanna get things solved and you are looking for trouble so thanks for contacting us.and if you wanna escalate me, my ID is ******* and my name is ****** whereby v for victoria bla bla bla….

Andy: i wanna talk to your boss

Agent: Wait a moment.

Andy: I wanna get it sorted today

Boss: as i can see you just logged the case

Andy: are you out of mind, i called last thursday and still not resolved

Agent whisper to boss: that bastard suppose to feedback last week but he didnt and now he has to wait to get the damn files to be sync as he’s on VPN and that retard is not getting what i am tryin to explain.

Boss: Alright andy, I will get some one to call you back in 1 hour time

Andy: What if they don’t, i cant wait any longer to fuck my menopausing wife. I need to leave for my holiday vacation and I got my lubes days earlier to prevent vagina dryness as the pre-menopause symptoms .

Boss: T ake my extension and if anything please contact me directly

Ansy: How long will it take? Are you guys gonna send the case in a bottle and throw it into the sea and wait for the wave to pass through to india?

Boss: ( Biting lips) ha ha ha..no worries. As I promise, you i will get back within one hour.

After 3 hours

Andy: I had logged the case blah bla blah..and one of your "so called" boss said it will get sorted out in an hour but still not resolved

Agent: Sir, my boss meant that he will keep you posted with the status within one hour not the resolution time.

Andy: You guys are real bloody fools. Don’t even know to behave like an IT guy and ….

Agent: sit, we would be glad if u can use appropriate language

Andy: So you are the one whom i spoke to earlier in the morning?

(Turning off the call recording option)

Beginning of the sarcasm

Agent: ( with sarcastic tone) Yea its me, it was the afternoon in Malaysia? If you can wait 5 minutes you please wait.

Andy: Else?

Agent: wait another 5 minutes for the support from India to call

Andy; I was told that i will be contacted within 1 hour but its been more den 12 hours..

Agent: hellooooo, you spoke to me like 6 hours ago only

Andy: Who’s gonna calculate the 2 hours that i spend with the bloody support person who didnt solve my issue (which actually its this farktard’s mistake to resync it over the vpn.)

Agent: So, totally is 8 hours, simple maths nah. now, please wait for 5 minutes for the call

Andy: How if they never contact me

Agent: If your keep hanging on the fone like this, I am sure they not gonna get you through and they will ignore you again is that fine

Andy: you must be kidding me, transfer me to them

Agent: NO sir, we cant do that

Andy: Bloody why?

Agent: Because we were told not to entertain such nuisance cases and spend them a long distance call unnecessarily .

Andy: what did you meant by…..

Agent: Thanks for calling ****** and slammed….

I do not wish to elaborate more here. It’s my favorite quote since i started to support user in Hewlett Packard – Users are losers. You don’t know shit, you come to us, so you don’t treat us like kid else we know where to hit.

And still my BP is still pumping high because of that arsehole. I told to myself, if ever that ‘puki’ coming down to Malaysia, he’s dead meat. Will get 20 cockmeat sandwich for him with malaysian belacan flavour. lolz