{"id":343,"date":"2008-10-17T15:54:41","date_gmt":"2008-10-17T07:54:41","guid":{"rendered":"http:\/\/vickneswaran.com\/?p=343"},"modified":"2008-10-17T15:54:41","modified_gmt":"2008-10-17T07:54:41","slug":"call-center-anyone","status":"publish","type":"post","link":"https:\/\/www.vickneswaran.com\/blog\/2008\/10\/call-center-anyone\/","title":{"rendered":"Call center! Anyone?"},"content":{"rendered":"<p>Recently, we had heard about a &#8220;polite gal&#8221; screwed the call center guy with all kinda flirthy words and insulted him badly. I don&#8217;t wish to further elaborate on this matter as it sold like hot cake on my blog <a href=\"http:\/\/vickneswaran.com\/?p=307\">here<\/a> hehe.<\/p>\n<p>People always think that whoever works in an environment that they need to answer the calls they are working in call center. Wrong! Call Centers are meant for level 0 users where they have 0 level technical knowledge where the agent has to educate them in proper way i.e. StreamyX, Helpdesk is more technical whereby most of the time the users will be a bit well verse with the techincal jargons and term and most of the time the agents will be able to troubleshoot the issue with giving them guidance via phone or remote troubleshooting tools. And Service Desk is more High End where by engineers will have more technical knowledge and they are expected to solve the issue on their end itself and service desk engineers doesn&#8217;t only handle calls but always emails and change request. And service desk environment is more like supporting their internal customers.<\/p>\n<p>I know this pretty well because i was from the service desk environment as well. It&#8217;s pretty irritating when people ask you where you work and you tell them service desk engineer and they will give the &#8220;looking-down-at-u&#8221; kinda look and say ooohh call center a? hey u dumb fcuk who cant even diffrenciate what is call center and servicedesk, stop rating on us, allright. What i am trying to say is never look down at others job and mind you, im not mocking on the call center staff or the job nature. Infact, call center agents are more proffesional in handling customers as the users are always losers who think they are hell of great and i hate Mahatma Gandhi for saying &#8220;Customer is Always RIGHT!&#8221;, argh fuck that tag line larr&#8221;<\/p>\n<p>The Government should come up with a law as illustrated below:<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" style=\"border: black 2px solid;\" src=\"http:\/\/www.callcenterconsultant.net\/wp-content\/uploads\/2007\/11\/set-you-on-fire.jpg\" alt=\"\" width=\"375\" height=\"339\" \/><\/p>\n<p>I would like to share some call center, help desk and service desk environment jokes that the dumb <span style=\"text-decoration: line-through;\">losers<\/span> user does. cheers!! and to all my mates whom are working in call centers, helpdesk and service desk, you are the best!! yeah, u heard me right, YOU ARE THE BEST!!! You will never know what kinda shit are <span style=\"text-decoration: line-through;\">we<\/span> they going through daily from the customers and users, and you bloody green eyed monsters, stop envying their slightly higher salary and claim their are overpaid, try to work on shift and get all the shit and you talk, ok?<\/p>\n<p>Enjoy the joke:<!--more--><\/p>\n<blockquote>\n<div id=\"ln2\">1) Tech Support : &#8220;I need you to right-click on the Open Desktop.&#8221;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln3\">Customer : &#8220;Ok.&#8221;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln4\">Tech Support : &#8220;Did you get a pop-up menu?&#8221;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln5\">Customer : &#8220;No.&#8221;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln6\">Tech Support : &#8220;Ok. Right click again. Do you see a pop-up menu?&#8221;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln7\">Customer : &#8220;No.&#8221;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln8\">Tech Support : &#8220;Ok, sir. Can you tell me what you have done up until<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln9\">this point?&#8221;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln10\">Customer : &#8220;Sure, you told me to write &#8216;click&#8217; and I wrote &#8216;click&#8217;.&#8221;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln11\">&#8212;&#8212;&#8212;&#8212; &#8212;&#8212;&#8212; &#8212;&#8212;&#8212;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln13\">2) Customer : &#8220;I received the software update you sent, but I am still<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln15\">getting the same error message.&#8221;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln16\">Tech Support : &#8220;Did you install the update?&#8221;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln17\">Customer: &#8220;No. Oh, am I supposed to install it to get it to work?&#8221;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln18\">\u00a0&#8212;&#8212;&#8212;&#8212; &#8212;&#8212;&#8212; &#8212;&#8212;&#8212;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln20\">\u00a03) Customer : &#8220;I&#8217;m having trouble installing Microsoft Word.&#8221;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln22\">Tech Support : &#8220;Tell me what you&#8217;ve done.&#8221;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln23\">Customer : &#8220;I typed &#8216;A: SETUP&#8217;.&#8221;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln24\">Tech Support : &#8220;Ma&#8217;am, remove the disk and tell me what it says.&#8221;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln25\">Customer : &#8220;It says &#8216;[PC manufacturer] Restore and Recovery disk&#8217;.&#8221;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln26\">Tech Support : &#8220;Insert the MS Word setup disk.&#8221;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln27\">Customer : &#8220;What?&#8221;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln28\">Tech Support: &#8220;Did you buy MS word?&#8221;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln29\">Customer: &#8220;No&#8230;&#8221;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln30\">\u00a0&#8212;&#8212;&#8212;&#8212; &#8212;&#8212;&#8212; &#8212;&#8212;&#8212;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln32\">\u00a04).Customer : &#8220;Do I need a computer to use your software?&#8221;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln34\">Tech Support : ?!%#$ (welll pretend to smile)<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln35\">\u00a0&#8212;&#8212;&#8212;&#8212; &#8212;&#8212;&#8212; &#8212;&#8212;&#8212;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln37\">\u00a05).Tech Support : &#8220;Ok, in the bottom left hand side of the screen, can you see the &#8216;OK&#8217; button displayed?&#8221;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln39\">Customer : &#8220;Wow. How can you see my screen from there?&#8221;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln40\">\u00a0Tech support : ##### ***<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln42\">\u00a0&#8212;&#8212;&#8212;&#8212; &#8212;&#8212;&#8212; &#8212;&#8212;&#8212;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln44\">\u00a06) Tech Support : &#8220;What type of computer do you have?&#8221;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln46\">Customer : &#8220;A white one.&#8221;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln47\">Tech support : ******_____# ###<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln48\">\u00a0&#8212;&#8212;&#8212;&#8212; &#8212;&#8212;&#8212; &#8212;&#8212;&#8212;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln50\">\u00a07). Tech Support : &#8220;What operating system are you running?&#8221;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln52\">\u00a0Customer : &#8220;Pentium.&#8221;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln54\">\u00a0Tech support : \/\/\/\/&#8212;&#8211;+++<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln56\">&#8212;&#8212;&#8212;&#8212; &#8212;&#8212;&#8212; &#8212;&#8212;&#8212;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln57\">\u00a08). Customer : &#8220;My computer&#8217;s telling me I performed an illegal<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln60\">abortion.&#8221;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln61\">\u00a0Tech support : ??????<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln64\">\u00a0&#8212;&#8212;&#8212;&#8212; &#8212;&#8212;&#8212; &#8212;&#8212;&#8212;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln66\">\u00a09).Customer : &#8220;I have Microsoft Exploder.&#8221;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln68\">\u00a0Tech Support : ?!%#$<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln70\">&#8212;&#8212;&#8212;&#8212; &#8212;&#8212;&#8212; &#8212;&#8212;&#8212;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln71\">10).Customer : &#8220;How do I print my voicemail?&#8221;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln73\">\u00a0Tech support : ??????<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln76\">\u00a0&#8212;&#8212;&#8212;&#8212; &#8212;&#8212;&#8212; &#8212;&#8212;&#8212;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln78\">\u00a011). Customer : &#8220;You&#8217;ve got to fix my computer. I urgently need to print document, but the computer won&#8217;t boot properly.&#8221;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln80\">Tech Support : &#8220;What does it say?&#8221;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln82\">\u00a0Customer : &#8220;Something about an error and non-system disk.&#8221;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln84\">\u00a0Tech Support : &#8220;Look at your machine. Is there a floppy inside?&#8221;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln86\">\u00a0Customer : &#8220;No, but there&#8217;s a sticker saying there&#8217;s an Intel inside.&#8221;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln89\">\u00a0Tech support : @@@@@<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln92\">&#8212;&#8212;&#8212;&#8212; &#8212;&#8212;&#8212; &#8212;&#8212;&#8212;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln93\">\u00a012). Tech Support: &#8220;Just call us back if there&#8217;s a problem. We&#8217;re open<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln95\">24 hours.&#8221;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln96\">\u00a0Customer: &#8220;Is that Eastern time?&#8221;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln98\">\u00a0&#8212;&#8212;&#8212;&#8212; &#8212;&#8212;&#8212; &#8212;&#8212;&#8212;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln100\">\u00a013). Tech Support : &#8220;What does the screen say now?&#8221;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln102\">\u00a0Customer : &#8220;It says, &#8216;Hit ENTER when ready&#8217;.&#8221;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln104\">\u00a0Tech Support : &#8220;Well?&#8221;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln106\">\u00a0Customer : &#8220;How do I know when it&#8217;s ready?&#8221;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln108\">\u00a0Tech support : *** &#8212;- ++++<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln110\">&#8212;&#8212;&#8212;&#8212; &#8212;&#8212;&#8212; &#8212;&#8212;&#8212;<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln111\">\u00a0The best of the lot<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln113\">\u00a014). customer care officer: I need a product identification number right now and may I help u in finding it out?<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln115\">Cust: sure<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln116\">CCO: could u left click on start and do u find &#8216;My Computer&#8217;?<\/div>\n<p><script type=\"text\/javascript\"><\/script><\/p>\n<div id=\"ln117\">Cust: I did left click but how the hell do I find your computer !!<\/div>\n<\/blockquote>\n<p><script type=\"text\/javascript\"><\/script><a href=\"mailto:cutee0402@gmail.com\"><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Recently, we had heard about a &#8220;polite gal&#8221; screwed the call center guy with all kinda flirthy words and insulted him badly. I don&#8217;t wish to further elaborate on this matter as it sold like hot cake on my blog here hehe. People always think that whoever works in an environment that they need to &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.vickneswaran.com\/blog\/2008\/10\/call-center-anyone\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Call center! Anyone?&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[64,137],"class_list":["post-343","post","type-post","status-publish","format-standard","hentry","category-general","tag-call-center","tag-job"],"_links":{"self":[{"href":"https:\/\/www.vickneswaran.com\/blog\/wp-json\/wp\/v2\/posts\/343","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vickneswaran.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vickneswaran.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vickneswaran.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vickneswaran.com\/blog\/wp-json\/wp\/v2\/comments?post=343"}],"version-history":[{"count":0,"href":"https:\/\/www.vickneswaran.com\/blog\/wp-json\/wp\/v2\/posts\/343\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.vickneswaran.com\/blog\/wp-json\/wp\/v2\/media?parent=343"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vickneswaran.com\/blog\/wp-json\/wp\/v2\/categories?post=343"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vickneswaran.com\/blog\/wp-json\/wp\/v2\/tags?post=343"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}